Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website www.goldenktechnology.com and any related online sales channels operated by Golden K Technology (“we”, “us”, “our”), an electronics retailer based in Kigali, Rwanda.

• Business name: Golden K Technology
• Physical address: Makuza Peace Plaza, Ground floor, KN 84 Street, Kigali, Rwanda
• Email: info@goldenktechnology.com
• Phone / after-sales: +250 788 317 844
• Place of business: Kigali, Republic of Rwanda

We publish this information so you can clearly identify who you are buying from. Company registration details can be provided on request via the contacts above.

By browsing our website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our services or place an order.

We may update these Terms from time to time. The “Effective” and “Last updated” dates at the top of this page show the current version. Continued use after changes means you accept the updated Terms.

You must be at least 18 years old (or have a parent/guardian’s involvement) to create an account or buy from us. You are responsible for keeping your login details confidential and for activity under your account.

Provide accurate contact, delivery, and payment information. We may refuse or cancel orders that appear fraudulent, incomplete, or unlawful.

We sell electronics and related accessories (including phones, laptops, audio, cameras, TVs, and accessories). Product descriptions, images, and specifications are provided in good faith. Colours and packaging may vary slightly from photos.

Prices are shown in Rwandan Francs (RWF) unless stated otherwise and include applicable taxes where indicated at checkout. Before you confirm an order we show (or make available) the total price, including delivery or other foreseeable fees.

We may correct obvious pricing or stock errors and cancel an affected order with a full refund of amounts already paid.

Placing an order is an offer to buy. A contract is formed when we confirm the order (for example by email, SMS, in-app notice, or order status update) and accept payment or arrange payment successfully.

We may refuse an order (including for stock, payment, delivery area, or fraud-prevention reasons). If we cannot fulfil your order, we will notify you and refund any payment already received for that order.

Available payment methods are shown at checkout and may include Mobile Money (such as MTN MoMo and Airtel Money) and other secure options we enable from time to time.

• You authorise us (and our payment partners) to process the amount due for your order.
• Payment must complete successfully before we ship, unless we agree otherwise in writing.
• Do not share MoMo PINs or one-time codes with anyone claiming to be Golden K Technology. We will never ask for your PIN.

We primarily deliver within Kigali and may deliver to other areas in Rwanda where logistics allow. Estimated delivery times (often within 24 hours in Kigali for in-stock items) are indicative, not guarantees.

• You must provide a complete and reachable delivery address and phone number.
• Risk in the goods passes to you on delivery to the address you provided (or on collection, if you collect from our store).
• If you are unavailable, we may retry delivery or ask you to collect; additional fees may apply for repeated failed attempts.

When you buy online, you may cancel your order within seven (7) days of receiving the product, without giving a reason. You generally bear the costs of returning the goods, unless we agree otherwise or the return is due to our error or a defective product.

Where you paid before withdrawing, you are entitled to a refund within fifteen (15) days of the date of withdrawal, subject to our receiving the returned goods in eligible condition (or proof of return, as we may require).

How to start a return: contact us at info@goldenktechnology.com or +250 788 317 844 with your order number within the withdrawal period. We will guide you on return logistics.

Condition of returns: items should be unused where practical, in original packaging with all accessories, manuals, and seals intact (except where opening was needed to inspect the product as a reasonable consumer would). We may refuse or reduce a refund for damage, missing parts, or excessive use beyond inspection.

Defective, wrong, or damaged-on-arrival items should be reported as soon as possible. These are handled as warranty / non-conformity claims and are not limited to the seven-day withdrawal window.

Manufacturer or store warranties (if any) are described on the product page, invoice, or warranty card. Warranty does not cover damage from misuse, unauthorised repair, liquid damage, or normal wear and tear.

For after-sales support, use the phone and email listed in section 1, or visit us at our Kigali address during business hours.

You agree not to:

• Use the site for unlawful, fraudulent, or abusive purposes
• Interfere with the security or operation of the website
• Scrape, copy, or resell our content or product data without permission
• Impersonate Golden K Technology or mislead others about affiliation

Website content, branding, logos, and product listings (excluding third-party trademarks) are owned by or licensed to Golden K Technology. You may not copy or reuse them commercially without our prior written consent. Third-party brand names remain the property of their owners.

To the fullest extent permitted by applicable law, we are not liable for indirect or consequential losses (such as lost profits or data) arising from use of the website or products, except where liability cannot be limited (including death or personal injury caused by negligence, fraud, or rights that cannot be waived).

Nothing in these Terms limits your rights as a customer that cannot be waived by agreement.

If you have a complaint about an order, product, or our service, contact us first using the details in section 1. We aim to respond promptly and resolve issues fairly.

These Terms are governed by the laws of the Republic of Rwanda. Disputes that cannot be resolved amicably may be submitted to the competent courts or authorities in Rwanda.

Questions about these Terms: info@goldenktechnology.com · +250 788 317 844 · Makuza Peace Plaza, Ground floor, KN 84 Street, Kigali, Rwanda. You can also use our Help & Contact page.